Back on top

15 Apr 2009

Meeting venue customer feedback has placed our group of three specialist conference, meeting and training venues, back at the top of BDRC's VenueVerdict league table.

VenueVerdict is an independent customer feedback and benchmarking system managed by BDRC. Launched in April 2006, it incorporated approximately 200 meeting venues in 2008, including leading UK hotel brands, independent hotels and specialist conference centres. The league table rankings are determined by online reviews submitted immediately following an event held at a venue. We topped the Q1 2009 results for ‘Overall Satisfaction', placing us well on the way to reclaiming the annual award we won in 2006 and 2007. Sundial also finished top of the ‘Value for Money' ratings, building on the accolade we were awarded in 2008.

Jo Chudley, Marketing Director, commented on the achievement, "Our customers appreciate the dedicated environment we provide, and recognise that it delivers them a superior return on investment. We are delighted to return to the top of the ‘overall satisfaction' rankings and to remain top of the ‘value for money' rating as well."

"We would urge meeting bookers to consider these VenueVerdict results when they select a venue for their events because they are derived solely from meeting customer feedback."

Barnett Hill was also named the South East region's top-performing venue and finished second in the country overall, an honour that General Manager Tim Hall attributes to the "hard work and dedication" that his team displays every single day.

Sundial Group also topped the following individual service attributes:

• Value for Money
• Handling of Initial Enquiry
• High Speed Internet / WiFi
• Invoicing
• Food and Beverages
• Technical Facilities and Support
• Initial Impression of Venue
• Venue's Understanding of Objectives